Privacy Policy

We may receive information that you choose to provide directly, such as:

• Your name and contact information (for example, email address or phone number)
• Information submitted through forms on our website, such as an assessment request
• The content of messages you send us, including questions, business details, or requests
• Information associated with messages sent to Selvora through Instagram, when you choose to message our Instagram business account

We do not require you to create an account or provide sensitive personal information to contact us.

Like most websites, our site and infrastructure providers may automatically log basic technical information, such as general device or browser type and pages visited, for the purpose of operating and securing our services. We do not use this information to build advertising profiles.

• To respond to inquiries, messages, and assessment requests
• To operate, provide, and improve Selvora's automation services
• To communicate with you about your request or our services
• To maintain the security and proper functioning of our systems

We do not sell personal information, and we do not use it for purposes unrelated to responding to you and operating our services.

Selvora uses AI-based tools to help read, interpret, and draft responses to messages and inquiries, including messages received through our website and through Instagram. This processing is used to help route your message appropriately and prepare a relevant response. AI-generated output is used to support, not replace, our ability to respond to you accurately.

To operate Selvora's services, information may be processed by third-party service providers that support functions such as customer relationship management, workflow automation, AI language processing, email and calendar communication, and hosting infrastructure. These providers process information on our behalf and only to the extent necessary to help us receive, organize, and respond to your communications. We do not permit these providers to use your information for their own independent marketing purposes.

If you message Selvora's Instagram business account, certain information associated with that conversation — such as your Instagram profile identifier, message content, and message metadata provided to us through Meta's APIs — may be received and processed by Selvora's automation infrastructure. This is done solely to receive, process, and respond to your message, including through AI-assisted drafting as described above.

Selvora does not sell information obtained through Instagram or Meta messaging, and we do not use it for purposes beyond receiving, processing, and responding to your communications and maintaining reasonable business records of that interaction. We only access information that you send us or that Meta's APIs make available to businesses for this purpose — we do not have access to your Instagram account, password, or information beyond the scope of the conversation.

Meta's own collection and use of information is governed by Meta's policies, not this Privacy Policy. You can review Meta's data practices at facebook.com/privacy/policy.

Our website and services may link to or rely on third-party platforms (such as Instagram) that are not owned or controlled by Selvora. We are not responsible for the privacy practices of third-party platforms, and we encourage you to review their respective privacy policies.

We retain information only for as long as reasonably necessary to respond to your inquiry, provide our services, maintain accurate business records, and meet legitimate legal, security, or recordkeeping obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, or misuse. Access to information is limited to what is reasonably needed to operate our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Ask what information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information we control, as described in our User Data Deletion page
• Stop messaging us at any time

To exercise any of these choices, contact us using the information in the "Contact Us" section below.

Selvora's services are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

We may update this Privacy Policy from time to time to reflect changes in our practices or services. The "Effective date" at the top of this page reflects the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Website: selvora.ca
• Email: info@selvora.ca