Privacy Policy

We may receive information that you choose to provide directly, such as:

• Your name and contact information (for example, email address or phone number)
• Information submitted through forms on our website, such as an assessment request
• The content of messages you send us, including questions, business details, or requests
• Information associated with messages you send to Selvora through Instagram, when you message our Instagram business account

We do not require you to create an account or provide sensitive personal information to contact us.

Like most websites, our site and infrastructure providers may automatically log basic technical information, such as general device or browser type and pages visited, for the purpose of operating and securing our services. We do not use this information to build advertising profiles.

We use Vercel Web Analytics to understand how visitors use our website, such as which pages are viewed. Vercel Web Analytics does not use third-party cookies; visitors are identified only by an anonymous hash generated from each request, not by information that personally identifies you or tracks you across other websites, and this data is automatically discarded after 24 hours.

• To respond to inquiries, messages, and assessment requests
• To operate, provide, and improve Selvora's automation services
• To communicate with you about your request or our services
• To maintain the security and proper functioning of our systems

We do not sell personal information, and we do not use it for purposes unrelated to responding to you and operating our services.

Selvora uses AI-based tools to read, interpret, and respond to messages and inquiries, including messages received through our website and through Instagram direct messages sent to our Instagram business account. For Instagram messages, this may include automatically generating and sending a reply without a person reviewing it first. This processing is used to understand your message and provide a relevant, timely response.

If you send a direct message to Selvora's Instagram business account, certain information associated with that message — such as your Instagram profile identifier and the message content, as made available to us through Meta's Instagram messaging APIs — may be received and processed by Selvora's automated systems. As described above, this may include an AI system automatically generating and sending a reply.

Selvora only accesses information that you send us or that Meta's APIs make available to businesses for responding to a conversation — we do not have access to your Instagram account, password, or information beyond the scope of that conversation. Selvora does not sell information obtained through Instagram messaging, and we do not use it for purposes beyond receiving, processing, and responding to your communications and maintaining reasonable business records of that interaction.

Meta's own collection and use of information is governed by Meta's policies, not this Privacy Policy. You can review Meta's data practices at facebook.com/privacy/policy.

To operate Selvora's services, information may be processed by third-party service providers that support functions such as customer relationship management, workflow automation, AI language processing, email and calendar communication, and hosting infrastructure. These providers process information on our behalf and only to the extent necessary to help us receive, organize, and respond to your communications. We do not permit these providers to use your information for their own independent marketing purposes.

Our website and services may link to or rely on third-party platforms (such as Instagram) that are not owned or controlled by Selvora. We are not responsible for the privacy practices of third-party platforms, and we encourage you to review their respective privacy policies.

We retain information only for as long as reasonably necessary to respond to your inquiry, provide our services, maintain accurate business records, and meet legitimate legal, security, or recordkeeping obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, or misuse. Access to information is limited to what is reasonably needed to operate our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Ask what information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information we control, as described in our User Data Deletion page
• Stop messaging us at any time

To exercise any of these choices, contact us using the information in the "Contact Us" section below.

Selvora's services are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

We may update this Privacy Policy from time to time to reflect changes in our practices or services. The "Effective date" at the top of this page reflects the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Website: selvora.ca
• Email: info@selvora.ca